My Account

 
 

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Account: Question & Answers

 

 1. How do I change my username?   4. How do I update my personal Details, i.e. email address?
 2. How do I change my password?  5. Why do I need to confirm my email address? 
 3. I've forgotten my password/username, what do I do?       6. How do I cancel my subscription? 

 

  1. How do I change my username?
    You must be signed in to your account to make this request for identification purposes. Go to the Help panel (F1 for keyboard shortcut) or use the Toolbar.  Then just use the Submit a Query option and include your current username as well as the username you want to change to.  If its available we will change it for you.  
    Note: You MUST be signed in so that we can identify you and your account. Didn't answer your question? Go the Support Tab and enter you search.

     
  2. How do I change my password? 
    Click Edit my site to ensure you are in edit mode.  In the Toolbar select Account (or Edit --> then Manage Your Site in Basic View).  Select Your details from the drop down, click on Edit Your Details in the User Details panel and then choose Change Your Password. Didn't answer your question? Go the Support Tab and enter you search.
     
  3. I've forgotten my password/username, what do I do? 
    The log-In page provides an option for users who have forgotten their password or their username i.e. www.yoursitename.com/login.  Clicking on the Forgot your Log-in Details? link will take you to a page requesting the email address used for your account.  If we find a match for that email address we will confirm the Username for that account. Note: We can only confirm the Username or permit Password resetting for the correct email address i.e. the email address currently registered with that account. Didn't answer your question? Go the Support Tab and enter you search.

    If the Username is correct and you still cannot remember your Password you will need to use the Reset Password link.  This will forward an email to your account's email address.  The email will contain a link which you must click to reset your password.  You will then be asked to create a new Password for your account.  Once confirmed you can then return to your site, enter your Username, your new Password and Log-in.

    If the username is not correct then you will need to contact our Support team, using the form provide, and supply a contact email address and some persona detail for security.  Didn't answer your question? Go the Support Tab and enter you search.
     
  4. How do I update my personal Details, i.e. email address?
    Click Edit My Site to ensure you are in edit mode.  In the Toolbar (Advanced View) select Account --> which will launch the Your Account panel.  On the Summary page scroll down until you see the Account Settings area, and click on Edit Your Details.  The User Details panel now provides options to change various details, including your email address.

    In Basic View click Edit --> Account details to launch the Your Account panel.  Didn't answer your question? Go the Support Tab and enter you search.
     
  5. Why do I need to confirm my email address?
    So we can be sure that you receive important information about your Account.  After setting up your Account we will immediately send an email to the email address your registered with.  This email contains a link which you must click to confirm your email address.  If you cannot find this email, and you have spam filters enabled, Check you spam or junk email folders and ensure that all emails from us are not blocked.  You can then log back into your site and click OK on the Confirm Email pop-up which will resend a confirmation email to you.  Didn't answer your question? Go the Support Tab and enter you search.
     
  6. How do I cancel my subscription?
    If you pay by any way other than credit card, your subscription will simply expire at the end of your subscription period if you do not renew it yourself.  That is at the end of the month or at the end of the year if you have passed the 30 day refund period. You do not need to take any further action and you will not be charged.  Once your subscription has expired, your site will be locked and you have another month to pay before we delete your site.  

    If you have paid by credit card, then a Future Pay agreement will have been set-up that takes repeat payments from you at the end of each subscription period.  To cancel your FuturePay agreement, log in in to your site, click Account (Advanced View) --> Your Account and scroll down to the Cancel Subscription section.  Click on the link and follow the instructions.  

    For Basic View, select Edit -->Account Details and then on the Account Summary page, scroll down to the Cancel Subscription section.  Click on the link and follow the instructions.  

    Note: Even if you delete all your sites you will still need to cancel your FuturePay agreement or you will continue to be charged.  Alternatively, you can log into your WorldPay account, created when you made your first online payment.  Using the login details supplied by WorldPay and cancel your agreement directly.  Didn't answer your question? Go the Support Tab and enter you search.